Choose the coverage you need
Alberta’s central program offers coverage for regulated online gambling, land-based casinos and racing entertainment centres, or both categories. The online option includes Play Alberta. Read the selection in the agreement carefully, particularly if you use both casinos and sports betting sites. Open AGLC self-exclusion.
How long the agreement lasts
Published terms range from six months to three years. The agreed term cannot be ended early. Enrolment is voluntary and confidential. Use the formal program if you want the selected restriction to apply across participating products.
A limit, a break or an exclusion?
| Control | What to look for |
|---|---|
| Deposit limit | Time period, whether it is rolling and when a requested increase takes effect. |
| Account time-out | Duration and which products on that account it covers. |
| Central exclusion | Coverage across regulated online sites or selected land-based venues and agreement length. |
If gambling is no longer comfortable
Use the support route or the exclusion program directly. You can ask about the scope before enrolling. Save the agreement and its end date somewhere accessible outside the gambling account.
How to enrol in Alberta’s central program
AGLC’s updated program uses an online agreement. Open the Alberta self-exclusion portal directly. Enter your personal information as it appears on your government-issued identification. You can enrol yourself. A spouse, family member or friend cannot submit a personal exclusion on your behalf.
- Choose where it applies. Select regulated online gaming, land-based casinos and racing entertainment centres, or both. Think about every route you currently use before confirming.
- Choose the term. The choices are six months, one year, two years or three years. Pick the period you want even if you later feel differently about playing.
- Submit and keep the confirmation. GameSense says exclusion begins upon submission. The agreement is binding for the chosen term. Optional follow-up contact can be by email, phone or text.
Three coverage choices in everyday situations
| Your goal | Coverage to look for | Detail worth checking |
|---|---|---|
| Stop using more than one regulated online casino | Regulated iGaming platforms | That choice covers the regulated Alberta online market, including Play Alberta. Closing just one account has a different scope. |
| Take a break from visits to gaming venues | Casinos and racing entertainment centres | This choice addresses land-based venues. Consider whether you also want your access to regulated online play blocked. |
| Step away online and in person | Both categories together | Select both in the agreement if both matter to you. Keep the confirmation readily accessible without signing in to a casino. |
Central coverage refers to the Alberta program and its participating products. If you have another gambling account outside that scope, ask that provider separately what controls it offers. Keeping a list of where you play can make this conversation easier, particularly when a single brand has different websites in several provinces.
If you want to help someone enrol
A practical way to help is to sit with the person while they read the three coverage options, or to help them find the official program page. The decision and enrolment belong to them. They can also ask AGLC a question about the scope before submitting. Email the self-exclusion team or call 1-844-468-8034 for program information. Use the official portal for the personal information needed to register.
The program offers optional follow-ups. Someone who shares a telephone or email account may want to choose a contact method they are comfortable using. Keep the agreement and end date where the person who enrolled can find them. Support from someone they trust can continue regardless of which contact option they choose.
If an app is still sending messages
Save the operator’s name, the message date and the scope shown on your agreement. Ask the operator or AGLC about the communication through their official channels. There is no reason to try a deposit or a test wager to see whether an exclusion is working. An old app icon, a marketing email and the ability to participate are three different things. For support beyond administering the agreement, AiGC lists 211 Alberta as a free, confidential service available around the clock by phone, text or online chat.